Return Policy

Last Updated:

Sunrise Tissue (https://sunrisetissue.com.au/) has an easily approachable return policy to guarantee customer satisfaction on every item bought from our website. If we go according to current terms, this is the return policy breakdown:

General Return Window

30-Day Returns: Customers have only thirty days from the date of purchase to return items. This is an important step to receive an exchange or refund.

Conditions for Returns

Original Condition: When returning products, they must be in the same condition.
No Use Packaging: For health and hygiene reasons, items must be in their unpacked and original packaging. Sunrise Tissue cannot accept returns of products that have been used unless they are found in damaged condition.
Exclusions: Special order items or custom products are normally not eligible for returns.

Return Process & Costs

Authorization: You must contact our customer support (info@sunrisetissue.com.au) to authorize your return before sending it back.
Shipping Costs:
- Change of Mind: You are responsible for the return shipping costs. The original shipping charges are non-refundable.
- Incorrect Items: If the product is wrong or not in good condition, Sunrise Tissue will arrange a replacement. You must report these issues with photos and videos.
Tracking: We always recommend using a high-quality postal service. This is because Sunrise Tissue is not responsible for damage or loss in return shipments.

Non-Returnable Items

The following items are not included in the Return Policy:

Hygiene or Personal Care Items: Once opened, products like tissue paper are not eligible for return.
Clearance/Final Sale: Clearance items are non-returnable.
Bulk or Custom Orders: Special or large-scale commercial orders have different restrictions.

How to Initiate a Return

Contact Support: Get in touch with our customer service team to initiate the refund process. Sunrise Tissue is available through the support form, email, or phone.
Approval: On confirmation, ensure that you pack the goods securely. Also, include your name along with the order details.
Shipment: Send the items back to us. We advise keeping a tracking number handy for your return shipment.
Inspection and Refund: After receiving and inspecting the products, we will process the refund back to the original payment mode.

Exchanges

Exchanges are available. However, the buyer has to bear the cost of shipping for both the return of the old item and the delivery of the new one.

Changes in Return Policy

Sunrise Tissue has the full authority to change this Return Policy from time to time without nay notice. The latest Return Policy will be available on the same page.