Shipping Policy
Last Updated:
This Shipping Policy applies to orders placed through https://sunrisetissue.com.au/. By placing an order at Sunrise Tissue (“we”, “us”, or “our”), you agree to the shipping terms below:
Order Processing
- After you receive your order confirmation, it takes 1-3 business days to process all the orders. These business days exclude public holidays and weekdays.
- You will get a notification when your order is in transit.
Delivery Estimates & Rates
- The calculation and display of shipping charges is available at the checkout page.
- Delivery timeframes are estimates. This may take longer depending on the weather, transit situation, public holidays, or any other matters beyond our control.
- Delivery Times:
- Standard: 3-7 business days
- Regional Areas: 5-10 business days
Shipping Locations
- We provide shipping within Australia only.
- For shipping outside Australia, customers must contact Sunrise Tissue to confirm rates, availability, and shipping methods.
Order Tracking
- As your order ships, you will receive a transit confirmation message that contains your tracking details.
- The tracking information will allow you to track the delivery time on the courier’s website.
Incorrect Shipping Information
- You must provide an accurate and complete address at the time of checkout.
- Sunrise Tissue will not be responsible for any shipping issues due to incorrect address information. Additional shipping charges will apply if an order is resent.
Damaged or Lost Shipments
- In case of damage to the order, contact Sunrise Tissue within 48 hours. Don’t forget to mention your order number and attach order damage photos.
- For parcels lost in transit, contact our customer service immediately. Sunrise Tissue will assist in working with the shipping provider.
- Once the order is in transit mode, issues or delays caused by couriers are not Sunrise Tissue’s responsibility.
Shipping Costs & Refunds
- The charges for shipping are non-refundable.
- If a refund is approved, we provide a deduction in the original shipping fees unless the return is due to errors from our end.
Failed Deliveries
If a delivery attempt fails and the parcel returns to Sunrise Tissue, customers have to pay additional shipping charges for order re-delivery.
Changes to This Shipping Policy
We have the right to update or modify this Shipping Policy at any time without prior notice. Changes will take effect immediately upon posting on this page.
Contact Us
If you have any shipping questions, please contact us:
Email: info@sunrisetissue.com.au
Phone: 61397682078
Business Address: 50 Whitfield Boulevard, Cranbourne West 3977